01 Collection

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. This includes information such as name, date of birth, address, telephone/mobile number, email ID and any information shared as proof of identity or address.

Some sensitive personal data may be collected with your consent, such as bank account, credit/debit card, or biometric information. You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

We may track your behaviour, preferences, and other information that you choose to provide. We will also collect information related to your transactions on the Platform and third-party business partner platforms.

02 Usage

We use your personal data to provide the services you request. We use it to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services, and updates; customise your experience; detect and protect against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys.

To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses.

03 Sharing

We may share your personal data internally within our group entities, other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose personal data to third parties such as sellers, business partners, third-party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment options chosen by you.

We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law or court orders.

04 Security Precautions

To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures.

Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server. Users are responsible for ensuring the protection of login and password records for their account.

05 Data Deletion and Retention

You have an option to delete your account by visiting your profile and settings on our Platform. This action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests.

We retain your personal data for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. We may retain data related to you if we believe it may be necessary to prevent fraud or future abuse. We may continue to retain your data in anonymised form for analytical and research purposes.

06 Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

07 Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information in accordance with this Privacy Policy.

You have an option to withdraw your consent by writing to the Grievance Officer at the contact information provided below. Please mention "Withdrawal of consent for processing personal data" in your subject line. Please note that your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws.

08 Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert or notify you about significant changes as required under applicable laws.